ISAAC: I’m calling because, due to a family emergency for one of the actors, the performance you have tickets to has been cancelled.
SOUTHAMPTON WOMAN: Are you kidding me.
ISAAC: Well, no, I’m not. We wanted to call and let you know as soon as we found out –
SOUTHAMPTON WOMAN: Are you KIDDING me. I have six tickets!
ISAAC: I know, and I am sorry for the inconvenience –
SOUTHAMPTON WOMAN: Inconvenience? You have no idea how much planning it took — everybody cleared their schedules.
ISAAC: I am sorry, this is an emergency situation and is most definitely out of the ordinary. You’ll be fully refunded for your order –
SOUTHAMPTON WOMAN: Well, you’d better refund me.
ISAAC: Yes, as I said, you’ll be fully refunded, I’m doing that right now, but if you’d like to re-book your tickets for another date, I’d be happy to help with that as well.
SOUTHAMPTON WOMAN: This is just — this is just unbelievable, there’s nothing else you can do?
ISAAC: … Well, I can re-book your tickets for another night.
SOUTHAMPTON WOMAN: This is just so unfortunate.
ISAAC: Well, as I said, there was a family emergency for one of the actors, so, I do hope you can understand the severity of the situation.
SOUTHAMPTON WOMAN: (sighs) When do I get my money back?